Support Engineer with developer background
Do you have a passion for technique, problem solving service in an IT Security environment? Do you also have a background within system development? Nexus is a leading provider of security solutions and with us you will get the opportunity to support clients in various industries and learn about different technologies and products.
Swedish-owned Nexus Group is an innovative and rapidly growing product company, developing identity and security solutions for physical and digital access. The company has enabled trusted identities for people and things since 1984, and its technology is today relied upon by a large number of organizations, primarily within the public sector, armed forces, industry, health care, education, telco, energy, and finance & e-commerce. Nexus has 300 employees across 17 offices in Europe, India and the US, as well as a global partner network. Nexus’s mission is to contribute to the formation of a secure society, and everything we do is guided by our core values: we care, we innovate, we are committed.
You will be responsible for handling customer’s issues. You will take care of the whole process: from the ticket that comes in, the reproduction of the issue, the analysis of the incident, drafting and communicating a solution. Nexus is an international company with world-class security products and an international customer base hence you will have opportunities to work with customers worldwide. You will become part of a team with competent colleagues located in Sweden and Germany.
As a support engineer you will handle calls and tickets coming in from our customers. Your duties, among other things, is to understand the issue, to collect all needed information during the analysis, to reproduce the issue if possible, to deliver a hotfix in case of urgency or to forward the issue to a product development team. For the analysis, you have the possibility to check logfiles and potentially access the customer’s environment via remote secure access. You will cooperate with our own product owners, our developers as well as with the customer’s technical staff.
You have knowledge and practical experiences of at least these areas:
- Experience from Windows and Linux
- SQL database management
- Programming experience (Java, C# or similar)
- Network knowledge / experience
- Swedish and English, well spoken and written
We further believe that you have good communication skills, you can describe technical topics in an easy to understand language. Some knowledge around PKI, certificates, smart cards and SSL is a big plus. Your knowledge can come either from a relevant IT education and training and/or your previous work experience. We think you have a few years’ work experience from previous jobs and see this position as an exciting next step.
You are driven to work towards solving issues. You can independently plan your work. When you encounter problems, you are not afraid to face them and try out different solutions or ask for help. You work well with other people such as customers and colleagues. As a support engineer, it is important to have a positive drive, to switch context easily and to prioritize your tasks.
WORK EXTENT: Full time
ESTIMATED HOURS: Office hours with some flex opportunities
LOCATION: Telefonplan, Stockholm
This recruitment process is initially handled by Nexus.
We do background checks on all final candidates.
Published 28/5 2018