CAAS | Nexus Group

Field Support Technician (Helsingborg, Göteborg and Stockholm)

Do you have a passion for technique, problem solving service in an IT Security environment? Do you like interacting with customers and travelling? Nexus is a leading provider of security solutions and with us you will get the opportunity to support clients in various industries and learn about different technologies and products.

Nexus is an innovative and rapidly growing product company, developing identity and security solutions. Our technology helps organizations digitize their operations in a secure way by enabling e-commerce and online banking, managing physical and digital access, securing access control, provisioning access cards, enabling e-services in the public sector, and protecting communication between things.

The very basis of all security, both physical and digital, is the creation, management, and use of identities. We have enabled trusted identities for people, software and devices since 1984, and our technology is today relied upon by a large number of organizations and 100 million end users around the world. We are 300 employees across 15 offices in Europe, India and the US, and we have a global partner network.

Nexus’s mission is to contribute to the formation of a secure society, and everything we do is guided by our core values: we care, we innovate, we are committed.

Job description

You will be responsible for maintaining customers’ hardware, handling customers’ issues, and performing system installations. You will become part of a team with competent colleagues located in Sweden and Germany. As part of the introduction, you take part in an on-boarding program and meet colleagues in other departments, such as managers and product owners.

Job duties

As a field support technician, you will perform the hardware maintenance, do the trouble shooting or do the installation and configuration of the hardware and software in North or South of Sweden. You need to prioritize your tasks and organize yourself by planning the visits or remote sessions with the customers to fulfil the pending tasks. Beside the interaction with the customer and the support team, you will cooperate closely with Sales, with the Customer Care team and 3rd party manufacturer.

Requirements

You have knowledge and practical experiences of at least these areas:

  •  Mounting and maintaining of mechanical, electrical and electronical components
  •  Educated and/or experienced in installation of Software and firmware including configuration
  •  Experience with electromechanical components like sensors and electro motors
  •  MS-office basic knowledge
  •  Open-minded and logical, analytical way of thinking
  •  Customer focused and communicative
  •  High sense of responsibility
  •  Self-containted, can manage workload and prioritize task
  •  Driver license
  •  Good language skills in Swedish and English.

We further believe that you have good communication skills. Your knowledge can come either from the relevant education and training and/or your previous work experience. It is important that you are prepared to learn and also share your knowledge. Previous experience of working in field support or with security products is an advantage.

You can independently plan your work. When you encounter problems, you are not afraid to face them and try out different solutions or ask for help. You work well with other people such as customers and colleagues. As a field support technician, it is important to have a positive drive, to switch context easily and to prioritize your tasks.

START: immediately

WORK EXTENT: Full time

ESTIMATED HOURS: Office hours with some flex opportunities

LOCATION: Helsingborg, Göteborg and Stockohlm

This recruitment process is initially handled by Nexus.

Apply to

Click here to apply. For more information please contact Petra Arnold, Director Support via e-post petra.arnold@nexusgroup.com or +49 174 1628958. Please write the advert title in the e-mail subject.

We do background checks on all final candidates.

Published 11/6 2018

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