Frequently Asked Questions

The invoice will be registered when delivering the goods. You can select and change the payment method when you have logged in to the order portal.

Please send an email to customerservice@nexusgroup.com and we will support you further. If you would like to have an E-invoice (electronic invoice) Customer service will support you.

Yes and I don´t have the original invoice. Please check that the correct invoice address is registered in the portal. After that, send an email to finance.se@nexusgroup.com and ask for a copy of the invoice.

Yes, but I have paid the invoice – If you recently have paid to Nexus bankgiro: 5443-4105 you can just ignore the reminder.

Please send an email to Customer Service at customerservice@nexusgroup.com with information about the item you want to return. Customer Service will give you instructions for the procedure and what the next step will be.

When you place an order in the order portal you must make sure to register a cost center if that should be visible on the invoice.

If the order has been registered by Nexus Customer Service, they have marked the invoice in the same way as the order data and the invoice will only contain the same information as the order. So please make sure you mark the order in the same way as you want the invoice marked.