How SBAB digitized their operations
With over 300,000 active savings accounts and a quarter of a million mortgage customers, a bank needs to have a secure login and a stable system. SBAB is one of the largest actors in the mortgage market and knows what the customers demand – and how to deliver this.
Nexus and SBAB digitized and initiated their collaboration in September 2013, when they signed a 5-year agreement aimed at digitizing SBAB’s operations.
SBAB's focus was on developing a digital service with high accessibility that lives up to the high-security demands of Internet Banking. With this in mind, the user-friendliness of the security solution they choose was of paramount importance for them.
All activities take place online
A distinctive feature of SBAB, compared to many of its competitors, is that they have chosen to place all of its operations online and not to have any physical business offices. This means that the management of mortgages as well as savings and support take place digitally, which also means that accessibility is not limited by opening hours or geography.
SBAB witnessed an increased demand for self-service and the desire for transferring assets and administrating savings and loans without having to visit a bank office or sit in a telephone queue. They wished to build a service that could meet these needs.
Easy login with electronic identification
The security platform which Nexus developed especially for the launch of SBAB’s internet bank has made it possible for their customers to log into the internet bank and to carry out transactions from computers and mobile phones.
SBAB put on the market an internet bank where its customers could manage their savings and loans. Nexus was able to offer them a combination of a secure system and an easy login procedure, which has been widely appreciated by their customers as well as employees.
Experience and accessibility – crucial for the choice of supplier
That Nexus was chosen as the supplier was based on, among other aspects, the company’s many years of experience, as well as the accessibility that the company’s system made possible.
“For SBAB and our customers, these services are frequently used, and therefore, it is important that they are accessible and simple to use. During these three years, it has been precisely the accessibility and reliability that we have appreciated the most in our collaboration with Nexus. The system is always up and running, and we feel secure that we can always get the support that we need, regardless of how big or small the problem is,” concludes a senior member at SBAB who has been an integral part of the project.